FAQs
Frequently Asked Questions
Company & General Questions (2)
We would be really sad to see you leave.
But, if you change your mind you can always come back and enjoy our special offers and discounts.
For unsubscribing from our sales list/newsletters, just hit the \’Unsubscribe\’ button at the bottom of your email newsletter.
Heavenlywards is an authentic e-commerce retailer, serving our customers with top-quality items. You can rest assured that shopping with Heavenlywards is safe! We’re proud and honored to have received hundreds of positive comments! See what our amazing customers have to say about us on our Testimonials page! Find us on Instagram, Facebook, YouTube, Pinterest, TikTok, and Google too.
Security and safety are always our top priority: for us as a company, and for our customers. We use industry-standard encryption systems for sensitive information, such as your name, address, and payment details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
If you still have any concerns, our product specialist team is here for you 7 days a week!
Jewelry FAQs (11)
We advise not to wear any jewelry while showering or in the swimming pool, in order to avoid any possible damage or losing the item.
There is no one right answer here.
For example, Obsidian is usually advised to be kept overnight every other night; Moonstone is not to be worn on the full moon. Basically, it is up to the crystal and wearer energy to match up.
For more information feel free to ask our jewelry specialists for personalized advice.
We advise avoiding wearing the crystal jewelry while working out in order to avoid any possible damage or losing the item.
We would love to, but unfortunately, at the moment, due to the high amount of orders we receive daily, it is not possible for us to offer customized items.
However, if you would like to know more about or purchase a specific jewelry, you can always contact our jewelry specialists that are ready to help at all times.
If the silver parts start to look dull, lightly polish them with a soft, dry cloth to bring them back to being pretty and shiny.
Choosing the perfect bracelet size is very important. The bracelet sizes are always listed in the description section, under the \”Dimensions\” heading.
Prior to choosing the bracelet size, we advise measuring your wrist with measuring tape.
In order to have different fitting styles, add an inch(es)/cm to your wrist size:
For a snug fit: add 1/4\” to 1/2\” (0.6 cm to 1.2 cm);
For a comfort fit: add 3/4\” to 1\” (1.9 cm to 2.5 cm);
For a loose fit: add 1 1/4\” (3.1 cm).
In case you need any additional assistance with choosing the perfect one, feel free to contact our jewelry specialists here.
Most of our rings are adjustable, and there is no option for choosing the size.
For example, the beaded rings are made with an elastic band, and they can stretch from size 8 up to size 11. While the rings with metal shanks are retractable from sizes 5,5 up to size 9, or 11.
All of our rings have specific sizes noted in the description section on their page.
In case you wish to find out the size of a specific item, contact us and we will be more than happy to check this information for you.
Actually, it is really easy. You will just need an extra elastic band and our short tutorial that you can find in our Blog.
Actually, it is really easy. You will just need an extra elastic band and our short tutorial that you can find in our Blog.
The information that is worth sharing – we started sending extra elastic bands with our bracelets recently.
We wanted to provide the opportunity to restring the bracelet in cases when there is a need for a better fit or size adjustment.
If you haven\’t received the extra elastic string, contact our jewelry specialists for additional assistance.
Our packages are handled with care because it is our job to make sure that your parcel is packed in a way that will allow it to travel safely to its final destination.
However, Conscious Items unfortunately cannot predict and make guarantees for unfortunate events through the whole logistic chain.
Therefore, if you are experiencing any issues with your order/items, please contact us so we can offer solutions that are within our power to do so.
We are extremely proud to have very unique items, designed in a particular way.
Our team will continue to impress customers with handmade items.
We only work with high-quality, natural stones. Any item that has anything else included like dyed or synthetic stone, has that information noted in the product\’s description part.
Please note, that for items made of crystal beads, we use a specific crystal line elastic band. There are some parts of our items that are copper plated, 14K gold, 18k gold, titanium steel, Silver S925, alloy plated, etc.
In case you need any additional information, feel free to contact our jewelry specialists here.
Orders & Products (8)
Even though we are shipping worldwide, our carriers are requesting for the shipping address to be written in English.
Also, the phone number is required when providing shipping information so the carrier can easily contact you.
In case you have any concerns or need more information, please contact us.
Our main goal is to process all orders quickly and flawlessly. Once the order is processed, we cannot make any changes as it’s already on the way.
So, if you would like to change your order, please contact us as soon as possible so we can try our best to assist you.
When you place your order, we’re on it – we know you need it fast!
The packing and shipping process starts immediately. Once the order is processed at the warehouse we are not able to cancel it, so please contact us as soon as possible if you want to cancel your order so we can react right away.
Already found something you love?
In order to help you with your purchase, we prepared a short step-by-step guide below:
- Click on the item that you are interested in.
- Choose the quantity, size, and color if available. In the product description part, at the bottom of the page, you will be able to find more information about sizing.
- Click “Add to cart” if you wish to add more items, or payment button to proceed to the checkout right away.
- When you added all wished items to your cart and you are ready to finalize the order, select the “Proceed to checkout” button.
- Make sure to log in to your account to shorten the process of providing the contact and shipping information, but also to collect the reward points and use the slider for redeeming the ones you already have.
- If you are checking out as a guest, please fill in the shipping information.
- If you have a discount code, add it to the box on the right side of the checkout page.
- Please view acceptable payment methods.When all is set, click “Place Order” to finalize your order,select the corresponding payment method to complete the order payment.
- After that, you will receive the confirmation email along with the order number. And as soon as it is processed and shipped, you will receive a new email with the tracking number.
If you need any assistance in placing the order, or if you\’re still on the search for the best items combination, don’t hesitate to contact our amazing team who will be more than happy to help.
Don\’t panic! We\’re here to help!
Until your order is shipped, we can absolutely change it. Therefore, if you accidentally ordered more than one item, please contact us as soon as possible because we process the orders within 24 hours.
In case your bracelet breaks, don\’t worry, if you purchase a lifetime warranty, we can help you repair it (you only have to pay the shipping fee and ship it to us).
If you need any further assistance, reach out to our amazing team.
In case you\’re not happy with the received item(s), contact our product specialists, who are always ready to help.
When reaching out, please send the order number and photo/video of the item(s) in question so our team can help as quickly as possible.
Note: Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.
As soon as the order is successfully finalized, you will receive the confirmation email. Please make sure to add cs@daotreasures.com to your contact list so the email doesn’t end up in the spam or promo folders.
Besides, you will receive an email once your order is shipped with the tracking number so you can follow the parcel at your own convenience, and one email when your order is out for delivery.
If you haven’t received the confirmation email, please contact us and we will check everything right away.
Payment, Billing & Fees (6)
Unfortunately, customs charges applied to international shipments are out of our hands. Any customs charges are applied at the discretion of the carrier and local laws. For more information about possible delivery charges, we suggest contacting your local customs office.
Please note that all customs charges will be payable by the customer and will not be covered by Heavenlywards.
If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.
Error message
Make sure you have inputted the correct details;
Contact your bank to ensure there are no problems with the card;
Please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible (don\’t worry if you\’re not very technical or unsure about any of the below, just give us as much information as you can):
What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X);
What Internet Browser do you use (e.g. Internet Explorer 8, Firefox, Safari, Chrome);
What payment method you were trying (e.g. PayPal, Visa);
A description of the problem and what time the problem occurred;
If you get an error message, please include it in your message to us.
Payment Declined
If your credit or debit card was declined, please check the following:
Card expiry date;
If your card billing address is different from the billing address you informed on checkout;
If the above doesn\’t help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
We accept payments through American Express、Apple Pay、Discover、Google Pay、Mastercard、PayPal、Venmo、Visa、Google Pay and Apple Pay.
All our products’ prices are listed in US Dollar currency. If you\’re purchasing from overseas and using another currency, your total order price will be automatically calculated by your issuing bank, based on the daily exchange rate at the time of the transaction.
Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Heavenlywards has no control over the tax rates of different countries. To abide by tax laws, we charge you the sales tax as part of the checkout process—this is on behalf of the local tax authorities whom we pay shortly thereafter.
The prices shown on our website refer only to the value of the products.
Once you move to the checkout, a delivery fee may be added to the total purchase price. Feel free to check the delivery fees on this page.
However, if the price difference is much higher than stated on our website, please contact us and our team will happily check this for you.
Promo & Discounts (3)
We are so sorry if you missed the special offer. Unfortunately, we can not make the price adjustments honoring it if your order was finalized before or after the special offer. However, don\’t worry, the next one is just around the corner. Make sure to subscribe to our mailing and SMS list, so you can stay up to date with amazing deals our team creates daily.
When you are ready to place an order, proceed to the checkout, and you can enter the discount code in the box as shown in the picture above.
If you see an error message, please check if your discount code is valid.
Note:
Only 1 promotional code/reward/special offer can be used per order.
Special promotions work automatically and can\’t be combined with other discounts/rewards.
If you are still having issues using your discount code, please contact us so we can help you.
If your discount code is not working, please check the following:
Validity – when your discount code comes from our newsletter, they are special promotions valid for 24h, 48h, or 72 hours only.
Double code activation – check if there are any other discount code/s activated. Only 1 per order applies.
Misprint – Discount codes are caps sensitive. Check for typos and correct format.
If you are still having issues using your discount code, please contact us so we can help you.
Returns & Exchanges (4)
If for any reason, you\’re not fully satisfied with your purchase, please contact us. We are here for you, ready to set things right.
When reaching out, please send the following information, so our team can help as quickly as possible:
Order number;
A picture/video of the product in question.
- Note:
The return shipping costs are not covered.
Free items from special offers are final sale. Please note that returns, exchanges, and refunds are not available in this case.
Due to a wrong or insufficient address, your tracking status is showing as being returned.
Don\’t worry! We\’ll make sure to help you with this.
Reach out to our team and make sure to provide the following information so we can help you as quickly as possible:
Order number;
Email address used to place the order.
- If you are not happy with the purchase, or you received an incorrect, faulty, or damaged item, contact us and we will do our best to assist.
- Even though we have our 30 days return policy, please do not return anything before contacting us.
- Our team will review the request and provide information about the next steps.
- Note:
Free items from special offers are final sale. Please note that returns, exchanges, and refunds are not available in this case.
We\’re sincerely sorry if you have received an incorrect or faulty item.
Don\’t worry! Contact us and we will set things right immediately.
When reaching out, please send the order number and photo/video of the item(s) in question so our team can help as quickly as possible.
Shipping, Tracking & Delivery (12)
Yes, we do ship to APO and FPO addresses.
When providing the shipping address at the checkout, please make sure to provide all necessary information.
Each shipment to an APO/FPO needs the recipient\’s name, rank, unit, and the APO/FPO address with the ZIP Code.
If you need any help in placing your order, don’t hesitate to contact us.
Due to the ongoing global situation, we are currently not able to ship our items to some countries.
Please check our shipping page to view which countries we currently ship to and their estimated delivery times.
All orders are processed and shipped normally, but slight delays are possible due to the carrier’s backlog.
Rest assured we are taking all the necessary actions to ensure the health and safety of our community near & far.
The shipping is FREE for all US orders above $60.
For more information about delivery time and availability to certain countries, please contact us.
We ship all orders within 24 hours, however, delivery times vary depending on the location.
Please check our shipping page to view which countries we currently ship to and their estimated delivery times.
All orders are processed and shipped normally, but slight delays are possible due to the carrier’s backlog caused by the ongoing global situation. The logistics chain doesn’t depend solely on us, however, we strive to deliver items as quickly as possible.
For more information about delivery times, reach out to our amazing team here.
As soon as your order is shipped, you will receive an email with the tracking number so you can follow the parcel at your own convenience.
Besides, you can always track the order on our website here, and if you have any doubts about the displayed tracking number status, feel free to contact us.
We’d be happy to help!
Note: Due to the carrier system, your tracking number information may take up to 48 hours to be visible on the carrier website.
If you haven’t received the order within the expected delivery times, please reach out to us and we’ll check everything right away.
In case the tracking number shows your parcel has arrived in your city, feel free to contact the post office for more information about the delivery.
Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know as soon as possible.
Sometimes carriers experience a slight delay in updating tracking statuses.
This can happen due to bad weather, holidays, customs checks, and backlogs.
However, that doesn’t necessarily mean the package is not on the way to your address.
Please allow additional 3-5 days for the tracking number to be updated.
In case you have any concerns, or the tracking number is not updated even after a few days, please contact us.
Orders with multiple items are packed and shipped from our fulfillment centers based on stock availability.
It can happen that one order is shipped in two, three, or four parcels.
Please allow some time for all of your items to arrive.
If you do not receive all your packages within the expected delivery times, please contact us and we will check everything right away.
In case you weren’t at home on the delivery day, please contact the carrier right away.
In most cases, they will try delivery on the next working day, or your parcel will be at the local post office/access point, ready to be picked up.
If you have any questions or concerns, please contact us and we’d be happy to assist.
Please allow 48 hours for an update to be displayed on the tracking site. It can happen that carriers experience slight delays, and additional time is required for the tracking number to be updated.
In case you have any concerns, or you can’t track your parcel even after a few days, please contact us. We’ll check everything right away.
After applying discounts/coupons/special offer codes, all orders over $60 are eligible for free shipping, with free shipping available only in select countries or regions. For shipping fees on orders under $60 in other countries and the U.S., please check here. Of course, we sometimes offer promotions with free shipping on all items.
Heavenlywards is an online store without a physical location. Our craftsmen and products come from various parts of the world depending on the product. Some items are shipped from California, USA, or directly from our Hong Kong headquarters.
Feel free to check our available shipping options here, and don’t hesitate to contact us with any additional questions.
If you haven’t received the order, and the delivery time stated on the shipping methods page is passed, please check the latest update in the tracking number.
Sometimes carriers experience slight delays due to bad weather, holidays, customs checks, and backlogs, and an additional couple of days are required for the parcel to be delivered.
In case there isn’t a clear update on the tracking number, and the delivery date has passed, or if you have any concerns, please contact us. We’ll check everything right away.
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